Hex & Craft takes ownership of the boring, important parts — updates, backups, copy changes, broken forms — so you can get back to running your business.
They built it two years ago, said "just email me for changes," and now your messages sit unanswered for weeks.
You needed to update prices in October. It's December. The contact form still points at an old email address.
Plugins go stale, the SSL cert lapses, a contact form silently swallows leads. You only find out when a customer mentions it.
Your hosting is one company, the domain is another, the agency that built it is dissolved. Each finger points at the next.
Most agencies make money on big upfront builds and then disappear. Hex & Craft is the opposite — the build is the on-ramp, the long relationship is the work.
An ongoing relationship for businesses with a site they rely on. Predictable monthly cost, predictable response time, no per-ticket nickel-and-diming.
When the existing site is past saving — or you don't have one yet. A new site built to be quietly maintained, not handed off and forgotten.
The entry point. I look at your site for an afternoon and send back a written report. No deck, no pitch — just a clear read on what's working and what isn't.
You send me the URL. I send back a 2-page written report — what's working, what isn't, what to fix first.
We talk for 30 minutes. No pitch. We figure out whether ongoing maintenance, a rebuild, or nothing-for-now is the right move.
If it's a fit, we sign a simple retainer or scope a build. If it isn't, you keep the audit. No hard feelings.
Updates ship. Monthly check-ins. You stop thinking about your website. This is what you're actually paying for.
Hex & Craft is a one-person studio in Edmonton. When you email, you're emailing me. When something breaks at 9pm, you're not opening a ticket — you're texting the person who built it.
I've spent ten years building and maintaining websites for small businesses, and the pattern is always the same: the build goes fine, then the maintenance becomes nobody's job, then the site quietly rots. Hex & Craft exists to be the person whose job it is.
I work with around eight clients at a time. That's deliberate. It means everyone gets same-day responses, and I genuinely know your business.
The audit is free. It's also the only way to find out whether we'd actually work well together. No phone tag, no discovery call before the discovery call.